Privacy Policy

Your privacy and data security are fundamental to our mission and essential to our enterprise-grade service delivery

Last Updated: January 15, 2025 | Effective Date: January 15, 2025

1. Overview

MeetingMint, Inc. ("MeetingMint," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered meeting intelligence platform and related services (collectively, the "Services").

This policy applies to information collected through:

  • Our website (meetingmint.com)
  • Our software applications and platforms
  • Customer support interactions
  • Marketing and sales communications
  • Events and webinars

Important Notice for Financial Services

Given our focus on serving leading financial services organizations, we maintain enhanced privacy and security measures that comply with applicable financial regulations, including but not limited to the Gramm-Leach-Bliley Act (GLBA), Sarbanes-Oxley Act (SOX), Bank Secrecy Act (BSA), and comprehensive data protection regulations (GDPR, CCPA, and state privacy laws).

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

Account Information

  • Name, email address, and contact information
  • Company name and job title
  • Account credentials and authentication data
  • Profile information and preferences

Meeting Data

  • Audio recordings and transcriptions from meetings (with consent)
  • Meeting metadata (participants, duration, schedule)
  • Chat messages and screen sharing content
  • Documents and files shared during meetings
  • AI-generated insights and summaries

Communication Data

  • Support requests and correspondence
  • Survey responses and feedback
  • Webinar registrations and participation
  • Marketing communications preferences

2.2 Information We Collect Automatically

Usage Information

  • Log data (IP addresses, browser type, access times)
  • Device information (operating system, device identifiers)
  • Usage patterns and feature interactions
  • Performance and error reporting data

Location Information

  • General location based on IP address
  • Time zone information for meeting scheduling

2.3 Information from Third Parties

We may receive information from:

  • Integration partners (CRM systems, calendar applications)
  • Single sign-on (SSO) providers
  • Marketing and analytics service providers
  • Public databases and business directories

3. How We Use Information

We use collected information for the following purposes:

3.1 Service Provision

  • Providing and maintaining our AI meeting intelligence services
  • Processing and analyzing meeting content to generate insights
  • Enabling integrations with third-party applications
  • Facilitating user collaboration and data sharing
  • Providing customer support and technical assistance

3.2 Service Improvement

  • Analyzing usage patterns to improve our services
  • Training and improving our AI models and algorithms
  • Developing new features and functionality
  • Conducting research and analytics

3.3 Communication

  • Sending service-related notifications and updates
  • Providing customer support responses
  • Sending marketing communications (with consent)
  • Conducting surveys and collecting feedback

3.4 Legal and Security

  • Complying with legal obligations and regulations
  • Protecting against fraud, abuse, and security threats
  • Enforcing our terms of service and policies
  • Resolving disputes and legal matters

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist in delivering our services:

  • Cloud infrastructure and hosting providers
  • Analytics and monitoring services
  • Customer support platforms
  • Payment processing services
  • Marketing and communication tools

These providers are bound by contractual obligations to protect your information and use it only for specified purposes.

4.2 Integration Partners

With your explicit consent, we may share data with:

  • CRM systems (Salesforce, HubSpot, etc.)
  • Calendar applications (Google Calendar, Outlook, etc.)
  • Communication platforms (Slack, Microsoft Teams, etc.)
  • Other business applications you choose to integrate

4.3 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes (subpoenas, court orders)
  • Respond to government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users
  • Prevent fraud or abuse of our services

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. We will provide notice and ensure continued protection of your information.

4.5 Aggregated and De-identified Data

We may share aggregated, de-identified, or anonymized data that cannot be used to identify individual users for research, analytics, or marketing purposes.

5. Data Storage & Security

5.1 Security Measures

We implement industry-leading security measures to protect your information:

Encryption

  • Data encrypted in transit using TLS 1.3
  • Data encrypted at rest using AES-256
  • End-to-end encryption for sensitive meeting content

Access Controls

  • Multi-factor authentication (MFA) required
  • Role-based access control (RBAC)
  • Regular access reviews and audits

Infrastructure Security

  • SOC 2 Type II certified infrastructure
  • Regular security assessments and penetration testing
  • 24/7 security monitoring and incident response

5.2 Data Centers and Hosting

Our services are hosted on secure cloud infrastructure provided by industry-leading providers:

  • Primary hosting: Amazon Web Services (AWS) US regions
  • Backup and disaster recovery systems in multiple geographic locations
  • All facilities maintain appropriate physical security controls
  • Enterprise customers may request specific geographic hosting

5.3 Data Breach Response

In the unlikely event of a data breach, we will:

  • Investigate and contain the incident immediately
  • Notify affected users within 72 hours when required by law
  • Cooperate with law enforcement and regulatory authorities
  • Provide regular updates on remediation efforts

6. Cookies & Tracking Technologies

6.1 Types of Cookies We Use

6.2 Managing Cookie Preferences

You can control cookie settings through:

  • Our cookie preference center (available on first visit)
  • Your browser settings and preferences
  • Opt-out links provided in marketing communications
  • Industry opt-out tools (NAI, DAA)

6.3 Do Not Track

We respect Do Not Track signals and will not track users who have enabled this setting in their browsers.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

  • Access: Request copies of your personal information
  • Portability: Receive your data in a structured, machine-readable format
  • Export: Download your meeting data and insights

7.2 Correction and Updates

  • Rectification: Correct inaccurate or incomplete information
  • Account Updates: Modify your profile and preferences
  • Data Accuracy: Request correction of AI-generated insights

7.3 Deletion and Restriction

  • Erasure: Request deletion of your personal information
  • Restriction: Limit processing of your information
  • Account Deletion: Permanently delete your account and associated data

7.4 Objection and Withdrawal

  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for marketing communications
  • Opt-out: Unsubscribe from non-essential communications

7.5 Exercising Your Rights

To exercise any of these rights, contact us at:

  • Email: contact@meetingmint.com
  • Online Form: Available in your account settings
  • Mail: MeetingMint, Inc., Attn: Privacy Team, [Address]

We will respond to valid requests within 30 days (or as required by applicable law). Identity verification may be required for security purposes.

8. International Data Transfers

MeetingMint is headquartered in the United States, and our services are primarily hosted in US data centers. If you are located outside the United States, your information may be transferred to and processed in the United States.

8.1 Adequacy and Safeguards

For transfers from the EU/UK, we rely on:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Binding Corporate Rules for intra-group transfers
  • Adequacy decisions where applicable
  • Additional technical and organizational safeguards

8.2 Data Localization Options

Enterprise customers may request:

  • Data residency in specific geographic regions
  • On-premises or private cloud deployment
  • Additional contractual protections

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy.

9.1 Retention Periods

Account Information

Retained while your account is active and for 3 years after account closure for legal and business purposes.

Meeting Data

Customer-controlled retention with options ranging from 30 days to 7 years, depending on your subscription and settings.

Usage and Log Data

Retained for 18 months for security and service improvement purposes.

Marketing Data

Retained until you opt-out or for 5 years after last engagement.

9.2 Secure Deletion

When data is deleted:

  • We use secure deletion methods that make data unrecoverable
  • Backups are purged according to our backup retention schedule
  • Aggregated or anonymized data may be retained indefinitely

10. Children's Privacy

Our services are designed for business use and are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe we have collected information from a child under 16, please contact us immediately at contact@meetingmint.com.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

11.1 Notification of Changes

We will notify you of material changes through:

  • Email notification to registered users
  • Prominent notice on our website
  • In-app notifications
  • Updated effective date at the top of this policy

11.2 Your Acceptance

Continued use of our services after policy changes constitutes acceptance of the updated policy. If you disagree with changes, you may discontinue use of our services.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Team

Email: contact@meetingmint.com

Response Time: Within 48 hours

Regulatory Authorities

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.